Returns Policy

 

Returns are warranted within 14 days from purchase date for unused and products not tried on the horse. All packaging and tags must be in place. If there is signs of the bit being in the horses mouth; frosted, bite marks, teeth marks, signs of the bit being washed, tags removed - your return will be rejected and returned to sender. No returns on seconds, sale or demo stock.

Returns are not accepted for items that have been opened or used.

 

Late Returns

If 14 days have gone by since your purchase, then unfortunately we can’t offer you a return or exchange. Our returns policy is firm, no returns will be accepted after 14 days from invoice date. 

 

What happens if I have tried on my bit and it is the wrong size?

In the scenario, that you have used the bit and realised that you need another size, we can offer you an aftermath 30 Day Trial. You are to have contacted us about the wrong sizing within 30 days of invoice date. Be sure you read our link on the 30 Day Trial, as the trial is not free. You will be charged either a $50 fee or 25% value of the bit to return it and the correct size sent out. The fee applies to one change over only. Best to select the 30 day trial at initial purchase time to avoid the confusion. 

 

Cost of Return Postage on Exchanges

When returning or exchanging bits, customer pays for return postage. No refunds on initial postage costs. 

 

Repeat Returns

If you are unsure on what size bit to buy or do not know where to start, contact us or consider buying a bit measure first. We are available to help you find the right product. We do keep track of repeat returns and do hold the discretion to monitor repeat returns. 

 

Returns via AfterPay

AfterPay charges a 7% restocking fee on returns, this fee will be deducted from your returned credit. If paying by AfterPay and unsure if an item is in stock first, message us to check before checkout. 

 

RETURNS FORM

Download the RETURNS FORM emailed to you, via PDF Link in your TRACKING CONFIRMATION EMAIL.

 

I have been sent the wrong product or size

In the scenario that the wrong item has been sent to you, contact us, we will send the correct product out and return postage will also be paid. 

 

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