Returns are warranted within 14 days from purchase date for unused and products not tried on the horse. All packaging and tags must be in place. If there is signs of the bit or bridle being tried on or in the horses mouth; frosted, bite marks, teeth marks, signs of the bit being washed, tags removed - your return will be rejected and returned to sender. No returns on seconds, sale or demo stock.
Returns for change of mind or change of circumstances are ineligible for return.
Returns are not accepted for items that have been opened or used.
If 14 days have gone by since your purchase, then unfortunately we can’t offer you a return or exchange. Our returns policy is firm, no returns will be accepted after 14 days from invoice date.
What happens if I have tried on my bit and it is the wrong size?
In the scenario, that you have used the bit and realised that you need another size, we can offer you an aftermath 30 Day Trial. You are to have contacted us about the wrong sizing within 30 days of invoice date. Be sure you read our link on the 30 Day Trial, as the trial is not free. You will be charged either a $50 fee or 25% value of the bit to return it and the correct size sent out. The fee applies to one change over only. Best to select the 30 day trial at initial purchase time to avoid the confusion.
Cost of Return Postage on Exchanges
When returning or exchanging bits, customer pays for return postage. No refunds on initial postage costs.
If you are unsure on what size bit to buy or do not know where to start, contact us or consider buying a bit measure first. We are available to help you find the right product. We do keep track of repeat returns and do hold the discretion to monitor repeat returns.
Returns When FREE Gift Issued at checkout
If you are wishing to return your purchase when a FREE GIFT has been provided for spending X amount instore. Gift is to be returned or only Store Credit can be issued upon return of paid for items.
Returns via AfterPay
Returns or requested refunds whereby initial payment has been made by AfterPay will be issued as a Store Credit. This condition is set due to the high penalty fees incurred with AfterPay refunds. The Store Credit will be issued in the form of an electronic Gift Card without an expiry date.
Bridles returned that appear to have been used or tried on will be refunded
Download the RETURNS FORM emailed to you, via PDF Link in your TRACKING CONFIRMATION EMAIL.
I have been sent the wrong product or size
In the scenario that the wrong item has been sent to you, contact us, we will send the correct product out and return postage will also be paid.