COVID19 UPDATE: We thank you for your support through the recent months and look forward to a great summer of riding!

About Us / Contact Us

ABOUT US

Horse Bit Emporium is a secure and trusted Online Horse Bitting Store based in Melbourne, Australia. But fear not, we send orders Worldwide daily.

 

Loren is the founder of Horse Bit Emporium, who resides in semi-rural Melbourne with her family and horses. Growing up enjoying horses, Loren knew her future were to be surrounded by equines! Horse Bit Emporium was founded in 2014, however our real certification of Bit Fitting came in 2018 from Bombers Nel of Bombers Bits, educating Loren with exponential bitting knowledge.

Horse Bit Emporium is aimed at supplying the most popular bits at the best prices. Whilst continually growing our range of bits, keep checking in as our range is expanding. If you are after a brand, range or size not displayed, please email us and we will do our best to get it in stock.

 

TRIALS

We offer a 30-Day Bit Trial! Please contact us by email or Facebook PM to arrange a 30-Day Trial, as bits purchased directly from the site are not eligible through the 30-Day Trial process. You will be issued with invoice and Trial Agreement, for bit return if required.

Click here for more information

 

POSTAGE

Within Australia:

Postage is $8.50 Parcel Post / $12.50 Express Post

New Zealand: From $15AUD

International Postage (remainder of the world): From $25AUD. Free Postage for orders over $300

Delivery time: Express Post is 1-2 days. International Postage is 5- 14 days.

Out of Stock Items:  If we are out of stock of your nominated bit, you will be contacted via email within 24hrs to be advised of delivery times.

SPLIT ORDERS/POSTAGE: Should part of your order be a backorder and you wish for part order to be sent now, HBE will send you an invoice for the second parcel postage amount. If order is over $300, we will cover 1 x Free Postage cost for the entire order., 

 

RETURNS

Returns are warranted within 14 days from purchase date. If 14 days have gone by since your purchase, then unfortunately we can’t offer you a return or exchange.

Returns are not accepted for items that have been opened or used.

In the scenario, that you have used the bit and realised that you need another size, we can offer you a 30 Day Trial, if still within the 30 days from purchase date. Be sure you read our link on the 30 Day Trial, as the trial is not free.

When returning or exchanging bits, customer pays for return postage. No refunds on initial postage costs. No returns on seconds, sale or demo stock.

Download the RETURNS FORM emailed to you, via PDF Link in your TRACKING CONFIRMATION EMAIL.

In the scenario that the wrong item has been sent to you, return postage will also be paid. 

 

CONTACT US

Mobile: 03 9081 2755 (10am to 4pm -  Mon to Fri)

Email: info@horsebitemporium.com

Facebook Messenger: www.facebook.com/thebitemporium (24/7)

Postal Address: Horse Bit Emporium, PO Box 429, Hurstbridge Victoria Australia 3099

 

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